PASSPORT FAQS
WHAT IS PBS PASSPORT?
PBS Passport is one of the benefits you receive when you support South Florida PBS. With Passport, you can stream many of your favorite PBS programs – full seasons of Masterpiece as well as many episodes of NOVA, Nature, American Experience, American Masters, GreatPerformances, Antiques Roadshow, Independent Lens and more. The Passport library is always growing, so check back frequently to see what's new.
IS THERE A MINIMUM DONATION FOR PBS PASSPORT?
PBS Passport is a benefit for all South Florida PBS members who donate at least $5/month as an ongoing Sustainer or have made a $60 contribution in the past year.
IS MY DONATION TAX-DEDUCTIBLE?
Yes. South Florida PBS is a 501(c)(3) nonprofit organization, so your donation is tax-deductible. PBS Passport is a member benefit and not available for purchase, so there is no fair market value.
ACTIVATION AND SIGN IN
I'M A MEMBER. HOW DO I START WATCHING?
When you make a qualifying donation to South Florida PBS with a valid email address, you’ll receive an email with a link to create your Passport login. Just click that link and sign in or create a login. From then on, you can use your login on any device. If you’re already a member but can’t find that email, click here.
HOW DO I WATCH SHOWS WITH PASSPORT?
To watch on your TV, just get the PBS app, which is available for Roku, Apple TV, Amazon Fire TV, Android, Vizio or newer Samsung TVs. You can also get the PBS Video app for your phone or tablet.
Choose your TV or device from this list and follow the instructions to set up Passport on that device. Or, visit pbs.org and sign in with the email connected to your Passport account.
HOW DO I CHANGE THE EMAIL ADDRESS I USE TO LOG INTO PASSPORT?
Go to pbs.organd click Sign In at the top left corner.
Click ‘Sign In with PBS Account’ on the blue bar and sign in. After a second, your name will appear at the top left.
Click your name, then choose Profile.
Click Account Security.
Click the pencil next to your email address and enter your new email address.
Click Continue and follow the instructions to complete the process.
HOW DO I SWITCH MY PASSPORT BENEFIT TO A DIFFERENT PBS ACCOUNT?
If you've activated Passport but have multiple PBS accounts, only the email linked to your Passport benefit will give you access to Passport videos. If your access isn't recognized, you may be signed in with a different email. To switch your Passport benefit to a different account, use our Passport Reset Tool.
PLAYBACK AND VIDEO ISSUES
CAN I ACCESS PASSPORT CONTENT ON ALL DEVICES AND PLATFORMS?
Here is a living list of the platforms with which you can watch Passport, including various streaming devices and Smart TVs. Please note, not all streaming devices or Smart TVs support PBS Passport.
MY VIDEO IS STOPPING AND STARTING, HOW DO I FIX THIS?
If you have an ad blocker on your computer, you’ll need to disable it for pbs.org.
If Flash was disabled on your browser, the video won’t play - enable Flash in your browser’s settings.
If cookies were disabled on your browser, then the video won’t play - enable cookies in your browser’s settings.
CAN I VIEW PBS PASSPORT VIDEOS OUTSIDE THE UNITED STATES?
Due to rights restrictions, our streaming videos can only be viewed within the United States. A growing number of videos can also be viewed in Canada.
I’VE UPDATED MY LOG IN INFORMATION, BUT KEEP GETTING REDIRECTED TO MY PBS PROFILE PAGE. HOW CAN I GETOUT OF THIS LOOP?
If you find yourself in a loop after updating log in information, log out and exit the browser completely. Then go back to our site and sign in.
PROGRAMMING AND CONTENT
I CAN’T STREAM MY FAVORITE SHOW WITH PBS PASSPORT. WHY NOT?
We would love to be able to offer every single program. However, streaming rights must be negotiated separately for each program, and for financial or contractual reasons, we can’t always secure those rights. But we’re doing our best and adding new programs all the time.
PRIVACY
WHY IS PBS ASKING FOR MY VIEWING DATA IN ORDER TO USE PASSPORT?
In order to provide Passport to our members, it’s necessary for PBS and South Florida PBS to pass viewing history data to each other and to certain service providers (e.g. our member database host.) This viewing data may be used to help us better understand viewing habits and to customize and improve your experience. It will not be sold or otherwise made public.
We are required by law to get your consent to share your viewing history data with these parties in accordance with the Video Privacy Protection Act. Your consent lets us work with PBS and our vendors to provide the PBS Passport service to you. Be assured that we take our members’ privacy very seriously. You can view our complete Privacy Policy here.
I HAVE A QUESTION NOT LISTED HERE, WHAT DO I DO?
There are additional FAQs here. If you ever get stuck or need help with your membership, please contact Member Services at membership@southfloridapbs.org or (305) 424-4220. You can also call PBS Technical Support at (844) 812-5623.